Quality Service Policy
All services performed at Vivanti Hair Studio are 100% guaranteed. If you are not completely satisfied with the quality of your hair care service, please let us know within two weeks and we will either correct or repeat the service at no charge. Refunds will be considered on a case-by-case basis only.
No cash or charge refunds on services will be given.
Professional Retail Policy
We are proud to offer you high quality professional and non-professional retail salon products. Any product with proof of purchase at Vivanti Beauty Center, may be exchanged within 3 days of purchase. To maintain all Maryland state health code violations, we DO NOT refund ANY packaged hair and hair appliances after the purchase has been made.
We accept Visa, MasterCard, Cash and Personal Checks
Gratuities are a reward for exceptional service and are always a matter of personal discretion. We recommend the following guidelines for tipping: the industry average is between 15% and 20% of the service price. Gratuities can not be applied to credit cards nor can cash back be given on checks.
24-Hour Appointment Cancellation Policy
As a courtesy to other clients and our staff, please let us know at least 24 hours in advance should you need to cancel or reschedule an appointment. Please arrive early for appointment to ensure that your services run as smoothly as possible. We cannot guarantee timely service for late arrivals.
Please be aware that Vivanti Hair Studio is an adult facility. For their own safety and the comfort of other clients, we ask that children not accompany you on your visit. At no time are children under 12 permitted in the Studio. Children may not be left alone in the lobby waiting area at any time. Children are NOT permitted to join the parent on the salon floor during the parent's hair service for the safety of the child, parent and salon staff.
Please make all necessary childcare arrangements prior to your visit. Your support and understanding of our policy regarding child safety is greatly appreciated.
Vivanti Hair Studio, Inc. offers exceptional hair care services that leave you feeling pampered, rejuvenated and renewed. Nestled in the downtown Silver Spring area, Vivanti Hair Studio has been in business for over thirty (30) years. We specialize in the latest hair trends from cuts, colors, weaves and natural hair care services tailored to fit your needs. This is the place where you can come to relax and discover your own personal sense of style and comfort.
Vivanti Hair Studio has grown steadily over the years, under the leadership of excellent talents. We have ongoing training in the newest trends and techniques available, as well as an extensive line of professional hair care products.
Our mission is to create long lasting professional relationships with our clients. We are dedicated to making you feel and look your very best.